Customer Testimonials

Drove all the way from Austin for my corolla and had a great experience! Phoung was very kind and answered all my questions with care. Everyone at legacy was friendly and I got my dream car! 👍

Great service and great communication

Great place to buy a car. Alan hooked me up and and is a great guy.

Randy in Collision was amazing with my 2026 Toyota Corolla cross L and with the insurance company that was handing my case for the damages. They were not budging on answering me and getting a resolved, and he was very persistent and very attentive and making sure that they were answering and going to pay for the damages of my vehicle. Improving the over all due to the insurance, not wanting to answer me or resolve or solve anything he was amazing on it! Was so, on top of it. It was just as the day I pick up my car ... Read More

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Google - Nov 6, 2026

Randy in Collision was amazing with my 2026 Toyota Corolla cross L and with the insurance company that was handing my case for the damages. They were not budging on answering me and getting a resolved, and he was very persistent and very attentive and making sure that they were answering and going to pay for the damages of my vehicle. Improving the over all due to the insurance, not wanting to answer me or resolve or solve anything he was amazing on it! Was so, on top of it. It was just as the day I pick up my car for the first time !!!!

Please Be carefull people !!! Dont listen to them and they are lying a lot !!! They will give you the car with only 2 new tires and after 4 month you will need to change the tire this happened to me and guess what when I went to discount tire to change them for my suprise there was 1 tire that was completely different from the 3 others 😁😁😁.they are very bad

This is a great place to buy a vehicle. I was able to not only negotiate a great deal on exactly what I wanted, but I received great service from JP and the entire team. I would definitely recommend giving them a call if you're looking for a new or used vehicle. Thank you JP we are loving the Highlander we bought. Thanks for looking out for us.

Travis M. at Legacy Toyota provided excellent customer service! He was friendly, professional, and very helpful throughout the entire service process. He made sure all my questions were answered and made the experience smooth and stress-free especially when it came to helping me with my tires. I highly recommend him to anyone!!

My Nane is Charles Paige. It was My Pleasure to Have Mr. RANDY TADLOCK Handel the BODY DAMAGED REPAIRS too my KIA Soul at LEGACY TOYOTA of Dallas, During The Month of October this Year. I Have too Admit, I referred My Self back too This Repair Shop from a Previous Experience and Once Again Mr TADLOCK went Beyond The REPAIRS By Working Directly With My Insurance Company Who Low Balled The Cost of Damage I had Sent Them in Photographs. They Agreed with His Professional Assessment on the Unseen Damages to My 🚗 . The Experience I Had With MR RANDY ... Read More

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Google - Nov 1, 2026

My Nane is Charles Paige. It was My Pleasure to Have Mr. RANDY TADLOCK Handel the BODY DAMAGED REPAIRS too my KIA Soul at LEGACY TOYOTA of Dallas, During The Month of October this Year. I Have too Admit, I referred My Self back too This Repair Shop from a Previous Experience and Once Again Mr TADLOCK went Beyond The REPAIRS By Working Directly With My Insurance Company Who Low Balled The Cost of Damage I had Sent Them in Photographs. They Agreed with His Professional Assessment on the Unseen Damages to My 🚗 . The Experience I Had With MR RANDY TADLOCK , Makes Me Very Proud too Write This Recommendations For Services at LEGACY TOYOTA OF Dallas BODY REPAIR SHOP for The EXCELLANT Services & Repairs Received In Returning My KiA Soul To its Original Show Room Beauty. I highly Reccomend MR RANDY TADLOCK, LEGACY TOYOTA BODY SHOP FOR Difficult Hit And Run REPAIRS. MY Name, Charles Paige from Dallas, Texas.

Incredible place to buy. Alan, our salesman made this process so so easy. Rashid in finance was equally awesome. As out-of-state buyers, this could have been a nightmare but the team was on top of their game. Would gladly spend 10 hours traveling to buy a car here again. Thank you Legacy team!!!

Highly recommended! I had lost confidence in car dealerships, but this dealership helped me get the vehicle I wanted. They treated me fairly, and the entire process was transparent and straightforward. They also helped me get out of a previous bad deal I had made at another dealership due to my lack of experience with car buying. I highly recommend this dealership 100%!

(Translated by Google) Excellent service from Legacy Toyota! Alex Onofre and Tony Cano were very kind, attentive, and professional. They helped me find the vehicle I wanted at a good price. It was an excellent experience dealing with them; 100% recommended! (Original) Excelente servicio por parte de Legacy Toyota, los señores Alex Onofre y Tony Cano muy amables, atentos y profesionales me ayudaron a encontrar el vehículo que yo deseaba a un buen precio, excelente experiencia al tratar con ellos 100% recomendados!

I absolutely loved my sales person. Mariah. She was very helpful in getting me in my new car. I love my car. Also the guy who finalized the paperwork was so thorough in explaining my options. I can’t remember his name but he was professional and knew how to explain all the details. Very thorough. Thank you Toyota team. Much emphasis on Mariah!! Go to her!

I have been coming here for some time and have had a good experience. I was even offered a car wash! New staff person attended me whom was very helpful.

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The sale and the vehicle went great and we love the car. 11 months later I get a call that the wrong plates are on the car and I need to come in/back to swap plates. I explained that I'm 40 min. away and that it should be they're responsibility to either mail them or come and change the plates at my home. I was told that they would check and they would call me back- NO Call. I called them and they stood they're ground that I need to come back. Left a message with the person ... Read More

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Google - Oct 29, 2026

The sale and the vehicle went great and we love the car. 11 months later I get a call that the wrong plates are on the car and I need to come in/back to swap plates. I explained that I'm 40 min. away and that it should be they're responsibility to either mail them or come and change the plates at my home. I was told that they would check and they would call me back- NO Call. I called them and they stood they're ground that I need to come back. Left a message with the person overseeing this and 3 days later no one has called. I went to my local courthouse bought new plates for it and I'll forget about it hopefully the other party gets some resolution.

I recently visited Legacy Toyota of Dallas for my vehicle's 80,000-mile scheduled maintenance, along with a complete interior and exterior detail, and I couldn't be more pleased with the exceptional level of service I received! A special thank you to my Service Advisor, Frontis Green, for delivering a truly outstanding customer service experience. From beginning to end, Frontis demonstrated professionalism, courtesy, excellent communication, and a genuine commitment to customer satisfaction. His attention to detail and dedication to ensuring everything was handled properly made the entire experience smooth, efficient, and stress-free. In addition to the scheduled maintenance, I had ... Read More

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Google - Oct 29, 2026

I recently visited Legacy Toyota of Dallas for my vehicle's 80,000-mile scheduled maintenance, along with a complete interior and exterior detail, and I couldn't be more pleased with the exceptional level of service I received! A special thank you to my Service Advisor, Frontis Green, for delivering a truly outstanding customer service experience. From beginning to end, Frontis demonstrated professionalism, courtesy, excellent communication, and a genuine commitment to customer satisfaction. His attention to detail and dedication to ensuring everything was handled properly made the entire experience smooth, efficient, and stress-free. In addition to the scheduled maintenance, I had my vehicle professionally detailed inside and out, and the results were absolutely amazing! My vehicle looked brand new when I picked it up! The interior was spotless, the exterior looked fantastic, and the overall attention to detail exceeded my expectations. There's nothing quite like picking up your vehicle after service and feeling like you're driving it off the showroom floor all over again! What truly sets a dealership apart is not just the quality of the work performed, but the people who represent the organization. Frontis Green is a tremendous asset to Legacy Toyota of Dallas and exemplifies what exceptional customer service should look like. It's refreshing to work with someone who genuinely values their customers and takes pride in ensuring they have an excellent experience. A huge thank you to Frontis Green, the detailing professionals, and the entire Legacy Toyota of Dallas service team for going above and beyond! Your professionalism, workmanship, and commitment to excellence have certainly earned my continued business. I highly recommend Legacy Toyota of Dallas to anyone looking for reliable automotive maintenance, exceptional detailing, and first-class customer service. Five stars all around! Keep up the outstanding work!

Chose to forgo a purchase here for the shady financial agenda they pressure you into. As an out of state buyer they claimed I must pay taxes to them which is completely false according to the Lender in texas, Tinker Federal Credit Union, Oklahoma DMV, Texas DMV Enforcement Division, and the Texas Comptroller of Public Accounts. On top of not understanding the dealership attempted to tack on a "required" package that was almost $3000. Just very shady and poorly managed. Title 68, Section 2103 of the Oklahoma Statutes (68 O.S. § 2103)

I located my beautiful Nissan Rogue online & gave my information. Shortly after, I received a call from Phoung Le who was absolutely wonderful to talk to. The process took us over 1 1/2 hours to get there and he was waiting specifically for us to arrive to greet myself & my son. The vehicle was ready to view & drive & i was not disappointed. Phoung worked with me within my budget & before I knew it we were taking my new car home. I have to mention the Finance department was great with the help from Hung Le who was ... Read More

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Google - Oct 27, 2026

I located my beautiful Nissan Rogue online & gave my information. Shortly after, I received a call from Phoung Le who was absolutely wonderful to talk to. The process took us over 1 1/2 hours to get there and he was waiting specifically for us to arrive to greet myself & my son. The vehicle was ready to view & drive & i was not disappointed. Phoung worked with me within my budget & before I knew it we were taking my new car home. I have to mention the Finance department was great with the help from Hung Le who was a pleasure to work with as well. It was time to leave with our new vehicle, a very nice 2026 Nissan Rogue. They were professional and accommodating, they treat you with courtesy, and kindness as well. Thank you for all your help! I love my new car & will be back in the future.

(Translated by Google) The work was very efficient and fast (Original) Muy eficaz el trabajo y rapido

Stay far away from Legacy Toyota of Dallas. This was the absolute worst dealership experience I’ve ever had, full of dishonesty, stalling, and greed. ​Protection Package Scam: Charged me $3,000 for normal window tinting, wheel locks and fake "ceramic coating" that washed off in 2 weeks. They reapplied it, and it washed off again—it was just cheap wax. ​Deceptive Sales Tactics: Sales manager Adolfo snuck over $7,000 in unnecessary extra warranties into my deal by pretending they were part of the factory warranty. He didn't explain they were extra warranties. ​Hidden Paperwork: Adolfo refused to give me the ... Read More

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Google - Oct 26, 2026

Stay far away from Legacy Toyota of Dallas. This was the absolute worst dealership experience I’ve ever had, full of dishonesty, stalling, and greed. ​Protection Package Scam: Charged me $3,000 for normal window tinting, wheel locks and fake "ceramic coating" that washed off in 2 weeks. They reapplied it, and it washed off again—it was just cheap wax. ​Deceptive Sales Tactics: Sales manager Adolfo snuck over $7,000 in unnecessary extra warranties into my deal by pretending they were part of the factory warranty. He didn't explain they were extra warranties. ​Hidden Paperwork: Adolfo refused to give me the price breakdown paper after I signed and promised to email it. He did noy gave me some documents.I had to drive an hour back just to get my own documents from another manager. Adolfo completely ghosted my calls for 4 months. ​Odometer Fraud/Discrepancy: Promised the car would arrive with 120 miles; it showed up with 450 miles. ​Finance Department Stalling: After I forced them to cancel the $7,000+ in forced warranties, they stalled for 4 months and refused to send the refund check to my lender to reduce my loan balance. I had to drive over an hour four separate times, miss work, and threaten legal action before they finally processed it.

Good sales associates, Allan Wright and finance wiz Rishad.

Kian was great to work with. Unfortunately the car I was looking at didn't end up working out, but he was definitely the best salesperson I have ever worked and I will send anyone I know looking for a Toyota his way

Just left the dealership with a BRAND NEW Toyota Grand Highlander for my wife, and she couldn’t be more excited! A HUGE shoutout to Galilea for taking such great care of us! She made things happen by helping us get the deal done over the phone before we even stepped foot in the dealership. Once our vehicle arrived, Galilea and Hung made the rest of the process quick, and smooth. We couldn’t be happier with our new SUV or the experience we had! Thank you, Galilea, for going above and beyond and making this such a great experience ... Read More

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Google - Oct 24, 2026

Just left the dealership with a BRAND NEW Toyota Grand Highlander for my wife, and she couldn’t be more excited! A HUGE shoutout to Galilea for taking such great care of us! She made things happen by helping us get the deal done over the phone before we even stepped foot in the dealership. Once our vehicle arrived, Galilea and Hung made the rest of the process quick, and smooth. We couldn’t be happier with our new SUV or the experience we had! Thank you, Galilea, for going above and beyond and making this such a great experience for our family! You absolutely deserve the recognition. If you’re looking for a new vehicle, ask for Galilea!

If you guys need a great car salesman go see avery bush at legacy Toyota This dealership can literally make anything happen!!!🤍🤍

Highly recommend Alex Onofre!! I was able to get a brand new camry 2026 & for my first time car buying experience it was great very quick and not stressful. very respectful, friendly and professional person. Thank You Alex Onofre!!

Very helpful and caring

I strongly caution anyone considering doing business with this company. The general manager, Shanon, demonstrated a serious lack of integrity and transparency throughout my experience. We mutually agreed on a price, and the company reviewed my credit to verify numbers. After I had already signed the paperwork, a significant additional surcharge had been added to the final price agreement. I consider this conduct highly misleading and unacceptable. Had the full cost been disclosed upfront, I would never have authorized a credit inquiry or continued negotiations with this company. Customers deserve honesty, transparency, and fair business practices, not unexpected charges and ... Read More

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Google - Oct 16, 2026

I strongly caution anyone considering doing business with this company. The general manager, Shanon, demonstrated a serious lack of integrity and transparency throughout my experience. We mutually agreed on a price, and the company reviewed my credit to verify numbers. After I had already signed the paperwork, a significant additional surcharge had been added to the final price agreement. I consider this conduct highly misleading and unacceptable. Had the full cost been disclosed upfront, I would never have authorized a credit inquiry or continued negotiations with this company. Customers deserve honesty, transparency, and fair business practices, not unexpected charges and promises that do not match the final paperwork. I will report this to the BBB and the attorney general as this is malpractice. Based on my experience, I strongly recommend that anyone considering a purchase here carefully review every document, verify all charges, and ensure that the agreed-upon price is accurately reflected in writing before signing anything!

(Translated by Google) WARNING! ADVICE!!: Deceptive pricing and unauthorized credit pull tactics. I had a horrible experience at this dealership. We explicitly agreed on a vehicle price, and based solely on that agreed price, I consented to a credit check. After they pulled my credit and the paperwork was signed, they changed the price and increased it by $5,000. If I had known about this deceptive $5,000 upcharge, I would never have consented to the credit inquiry or even continued the transaction. This is an unethical and shady practice that negatively impacts your credit score under false pretenses. Avoid this place at ... Read More

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Google - Oct 16, 2026

(Translated by Google) WARNING! ADVICE!!: Deceptive pricing and unauthorized credit pull tactics. I had a horrible experience at this dealership. We explicitly agreed on a vehicle price, and based solely on that agreed price, I consented to a credit check. After they pulled my credit and the paperwork was signed, they changed the price and increased it by $5,000. If I had known about this deceptive $5,000 upcharge, I would never have consented to the credit inquiry or even continued the transaction. This is an unethical and shady practice that negatively impacts your credit score under false pretenses. Avoid this place at all costs. I am reporting them to corporate Toyota and the FTC. Warning: Deceptive pricing practices and unauthorized credit inquiry tactics. I had a terrible experience at this dealership. We explicitly agreed on a vehicle price, and based solely on that agreed price, I consented to a credit check. After they checked my credit history and we signed the paperwork, they changed the price and increased it by $5,000. If I had known about this deceptive $5,000 increase, I would never have authorized the credit check or continued with the transaction. This is an unethical and fraudulent practice that negatively impacts your credit score under false promises. Avoid this place at all costs. I will be reporting them directly to Toyota's corporate offices. (Original) WARNING! ADVERTENCIA!!: Deceptive pricing and unauthorized credit pull tactics. I had a horrible experience at this dealership. We explicitly agreed on a vehicle price, and based only on that agreed price, I consented to a credit check. After they pulled my credit and papers were signed, they changed the price and increased it up by $5,000. If I had known about this deceptive $5,000 upcharge, I would have never consented to the credit inquiry or even continued the transaction. This is an unethical and shady that negatively impacts your credit score under false pretenses. Avoid this place at all costs. I am reporting them to corporate Toyota and the FTC. Advertencia: Prácticas de precios engañosas y tácticas de consulta de crédito no autorizadas. Tuve una experiencia pésima en este concesionario. Acordamos explícitamente el precio del vehículo y, basándome únicamenteen ese precio acordado, di mi consentimiento para que revisaran mi crédito. Después de que revisaron mi historial crediticio y firmamos los papeles, cambiaron el precio y lo aumentaron por $5,000 dólares. Si yo hubiera sabido de este aumento engañoso de $5,000, nunca habría autorizado la consulta de crédito ni habría continuado con la transacción. Esta es una práctica poco ética y tramposa que afecta negativamente tu puntaje de crédito bajo falsas promesas. Eviten este lugar a toda costa. Los voy a reportar directamente a las oficinas corporativas de Toyota

Employees were friendly. Had a good experience at Legacy Toyota of Dallas

I had the best experience purchasing my first very own car with Alex Onofre he was very helpful and super patient with me and answered all my 100 questions I’m very happy with my purchase I definitely recommend purchasing a car with him thank you Toyota !

Frontis Green is the man to see at Legacy Toyota for all your service needs.

As a 22 year old who had no idea how to get started on owning my first official vehicle (after relying on an old one for so long ) I was as many young adult would feel, so terrified of the whole experience. But even though I was nervous Alan, and Alex onofre along with Ismael (little haha) and Kennya were the nicest people i came across. They were extremely welcoming and informative through out the whole process and understanding my visible nervous state. Alex was even nice enough to make the moment special by adding the bow and taking pictures of ... Read More

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Google - Oct 13, 2026

As a 22 year old who had no idea how to get started on owning my first official vehicle (after relying on an old one for so long ) I was as many young adult would feel, so terrified of the whole experience. But even though I was nervous Alan, and Alex onofre along with Ismael (little haha) and Kennya were the nicest people i came across. They were extremely welcoming and informative through out the whole process and understanding my visible nervous state. Alex was even nice enough to make the moment special by adding the bow and taking pictures of me and my first car!! I truly recommend this place to anyone else who can be nervous . Thanks again!!

My service provider Frontis is always ready to help and really treats us well! He is very knowledgeable and takes time to listen to all the issues I am having with my car, then coming up with a solution that will work.

My clubs were left in my trade in by mistake. I asked for them back after 3 days .Oh your car is still in the lot. But not my clubs and my shoes. I didn' get them back untill 5 days later. Clearly someone played golf with my clubs. My shoes were filthy. I have tosteralize my shies now. My clubs were placed wrong in my bag tells me at least they were hit at the range. More than likely at a course because the shoes were filthy. I have never used my rain cover it was used. You know what they ... Read More

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Google - Oct 12, 2026

My clubs were left in my trade in by mistake. I asked for them back after 3 days .Oh your car is still in the lot. But not my clubs and my shoes. I didn' get them back untill 5 days later. Clearly someone played golf with my clubs. My shoes were filthy. I have tosteralize my shies now. My clubs were placed wrong in my bag tells me at least they were hit at the range. More than likely at a course because the shoes were filthy. I have never used my rain cover it was used. You know what they did was illegal. Look it up. There is no limatation on time getting your stuff back. The courts usually give you 90 days. This was 3, and my car is still there. The right thing that should have been done was call me and remind me that i left them in the car the first night. That is reasnable care the court system requires. I'm just glad I got them back. I also want anyone else that buys a car there please don't leave anything in you trade in it wont be there in the morning.

I visited several dealerships before meeting Mr. Ross Bradley at Legacy Toyota, and the difference was immediate. His knowledge, courtesy, and consistent communication made our car‑buying experience outstanding. Mr. Bradley stepped in for another salesperson and delivered exactly what I expect from a true professional: clear, no‑frills responses and genuine follow‑through. He even came in on his off‑day (Tuesday) to personally ensure the 2019 Toyota Sienna met every expectation. It’s been almost two weeks since our purchase, and he continues to provide support with the same level of care he showed from the beginning. His skillset ... Read More

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Google - Oct 12, 2026

I visited several dealerships before meeting Mr. Ross Bradley at Legacy Toyota, and the difference was immediate. His knowledge, courtesy, and consistent communication made our car‑buying experience outstanding. Mr. Bradley stepped in for another salesperson and delivered exactly what I expect from a true professional: clear, no‑frills responses and genuine follow‑through. He even came in on his off‑day (Tuesday) to personally ensure the 2019 Toyota Sienna met every expectation. It’s been almost two weeks since our purchase, and he continues to provide support with the same level of care he showed from the beginning. His skillset and customer‑focused approach reflect a bright light on the entire Legacy Toyota organization. We are grateful for his service, and when I’m ready for the Toyota Supra on my wish list, I will absolutely seek out Mr. Bradley again.

I was very satisfied with the service I received and the quality and wait time my service person was very helpful and polite and met all my needs

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My car I purchased is in excellent condition! I am glad and feel good about the negotiation and trade in!

I picked up my car yesterday. After working with Phong in sales and the sales manager I got a deal on the car I wanted. Phong is amazing, friendly, attentive, professional and someone who works for his customer to make sure you drive away feeling satisfied, excited and special. Donald, my finance manager was patient, thorough and professional. If I could give you 10 stars I would because I experienced phenomenal service from beginning to end. Thank you Legacy Toyota

Jhoanna was my salesperson, and I couldn’t be more grateful for all her help! I visited more than five dealerships, but none of them provided the level of detail and transparency that Jhoanna did. She was incredibly patient, kind, and helpful throughout the entire process, and she got me a really good deal! Honestly, I would give her more than five stars if I could. I absolutely loved my experience at this dealership, and I would definitely recommend working with Jhoanna!

Had an amazing experience at this dealership. Jermaine is genuinely the most honest car salesman I have ever met! We agreed to a price over email and he honored every bit of our deal. Whole process was unbelievably smooth and easy. Highly recommend!

If I could give zero stars, I would. Buyer beware: this dealership is as dishonest as they come. I purchased a non-Toyota vehicle from them, and the issues started the very moment the giant, flashy bow was removed from the roof. Right off the bat, the navigation system was completely non-functional. When I brought this up, the salesman immediately washed his hands of it, claiming he had no idea because "it’s not a Toyota." Looking back, that was the exact moment I should have walked away—if only everything hadn't already been signed and finalized. It ... Read More

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Google - Oct 10, 2026

If I could give zero stars, I would. Buyer beware: this dealership is as dishonest as they come. I purchased a non-Toyota vehicle from them, and the issues started the very moment the giant, flashy bow was removed from the roof. Right off the bat, the navigation system was completely non-functional. When I brought this up, the salesman immediately washed his hands of it, claiming he had no idea because "it’s not a Toyota." Looking back, that was the exact moment I should have walked away—if only everything hadn't already been signed and finalized. It only got worse from there: * Day 5 after pickup: The Tire Pressure light illuminated. A technician confirmed a faulty TPMS sensor, with a replacement quote of $100–$150. It’s painfully obvious the dashboard lights were simply cleared right before the sale to hide the defect. * A few months in: The front bumper literally fell off (a $400 repair out of my pocket), and it was discovered that the driver-side CV axle was completely wrecked. Could this possibly be related to that "minor incident" noted on the CarFax—the one after which they promised the car had been "thoroughly inspected"? (Cue the heavy irony). Despite having holy pictures of Saints proudly displayed on their desks, their business ethics are anything but holy. I repeatedly asked them to fix these issues—especially the TPMS failure that surfaced within the first week. Instead of taking responsibility, I was bounced around from person to person in an endless game of pass-the-buck. No one felt accountable. To top it all off, the vehicle was severely overpriced. Just two years later, I can’t even sell it for half of what I paid. Truly a "fantastic" establishment. Save yourself the money, the headache, and the betrayal—go literally anywhere else.

Professional and detailed

Everyone was kind and efficient. Yusuf Elgohary was great! I enjoyed meeting him last Monday.

Yousuf & Kennya were absolutely wonderful. They made the entire experience very easy and understandable. 10/10 customer service!!!!

I am so pleased with the service that I received this morning. I came back and got an oil change with Frontis and he ensured that I was taken care of! I drive a very long way to come back to this location because of him. He is very kind, he is knowledgeable and helpful. I look forward to receiving my next service from this location!! Thank you Frontis!

Very good customer service. Very clean place.

Customer service and deals were INCREDIBLE! Entire staff was great, but JP Pierre was especially phenomenal! He was super personable and really listened to what I was looking for. He helped me get my first car, and was super helpful and explained everything every step of the way before getting my okay. 10/10 definitely recommend coming to see him, he’ll get you taken care of!

Excellent experience from start to finish! Everyone was friendly, professional, and genuinely helpful. You can tell this dealership is led by someone who sets high standards and values both his employees and customers. The positive culture and teamwork really show. Highly recommend!

Buy your Toyota here, specifically buy it from Jhoanna and Alan. Service was excellent, price was fair, and our experience was excellent overall.

Go straight to Ken Anderson!!! He was Awesome, he made our experience great. definitely recommended. he really knows what he does and has an extensive knowledge around cars and numbers too. We bought a 2026 Rav4 with a great deal Ken made it happen for us!!

Galilea was amazing!!!! So grateful for my Toyota!!!!

Great customer services and great teams

We had an absolutely wonderful experience working with 'Ken Anderson' at Legacy of Dallas. From the very beginning of our car-buying journey to the moment we drove away with our new car, he was exceptional. What stood out the most was his politeness, thoughtfulness, and genuine customer service. He was patient, never pushy, and took the time to understand exactly what we were looking for. He made sure we were comfortable and informed throughout the entire process and went above and beyond to help us get a really great deal. His knowledge and experience were also very impressive. He clearly ... Read More

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Google - Oct 3, 2026

We had an absolutely wonderful experience working with 'Ken Anderson' at Legacy of Dallas. From the very beginning of our car-buying journey to the moment we drove away with our new car, he was exceptional. What stood out the most was his politeness, thoughtfulness, and genuine customer service. He was patient, never pushy, and took the time to understand exactly what we were looking for. He made sure we were comfortable and informed throughout the entire process and went above and beyond to help us get a really great deal. His knowledge and experience were also very impressive. He clearly knows what he is doing and was able to answer all our questions, explain everything clearly, and make the entire process feel easy and stress-free. The customer experience was truly outstanding from start to finish. It’s rare to come across someone who combines professionalism, product knowledge, honesty, and genuine care for the customer so well. We are extremely happy with our purchase and would absolutely recommend Ken Anderson to anyone looking for a car. Thank you for making what can normally be a stressful process such a smooth and enjoyable experience!

I had an amazing experience at Legacy Toyota of Dallas! Samantha Bocanegra was incredibly attentive, professional, and helpful throughout the entire car-buying process as well as Ish, the sales director. I truly appreciate their excellent customer service and would definitely recommend this dealership to anyone looking to purchase a vehicle. Thank you both!

The service is always great.

(Translated by Google) Legacy Toyota of Dallas has been withholding thousands of dollars from my warranty cancellations for the past four months. The manager and the finance officer are lying to me to avoid sending the money to Toyota Financial Services. I have already reported the dealership to Toyota corporate and the Texas Attorney General for fraud. (Original) Legacy Toyota of Dallas está reteniendo miles de dólares de mis cancelaciones de garantías desde hace 4 meses. El mánager y el de finanzas me mienten para no enviar el dinero a Toyota Financial Services. Ya reporté al dealer con ... Read More

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Google - Oct 2, 2026

(Translated by Google) Legacy Toyota of Dallas has been withholding thousands of dollars from my warranty cancellations for the past four months. The manager and the finance officer are lying to me to avoid sending the money to Toyota Financial Services. I have already reported the dealership to Toyota corporate and the Texas Attorney General for fraud. (Original) Legacy Toyota of Dallas está reteniendo miles de dólares de mis cancelaciones de garantías desde hace 4 meses. El mánager y el de finanzas me mienten para no enviar el dinero a Toyota Financial Services. Ya reporté al dealer con el corporativo de Toyota y con el Attorney General de Texas por fraude".

I have been coming to this dealership for almost 10 years to service my Toyotas. Every time I came over since the new owner/management took over, it’s gone downhill. Ronnie and or Kevin (managers) need to be fired! Poor management!!! Lots of Advisors that 80-90% of their time is spent scrolling on their phones. Fire some and hire more mechanics if you are not capable of servicing people’s cars in a timely manner. Less and less customers I am noticing with every visit I paid to this place. This morning is the last time I will use this ... Read More

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Google - Oct 1, 2026

I have been coming to this dealership for almost 10 years to service my Toyotas. Every time I came over since the new owner/management took over, it’s gone downhill. Ronnie and or Kevin (managers) need to be fired! Poor management!!! Lots of Advisors that 80-90% of their time is spent scrolling on their phones. Fire some and hire more mechanics if you are not capable of servicing people’s cars in a timely manner. Less and less customers I am noticing with every visit I paid to this place. This morning is the last time I will use this location for any type of service for my cars, from the time I got there until someone started working on my car, just for an Oil Change! It took them 1 hour and almost 25 minutes. And then another 30 minutes to get the oil change done! So, basically 2 hour wait for an oil change, and then if you need anything else done to your car, it’s going to be another 1-2 Hours!!!! That’s just ridiculous! I work 12 hours a day, 6 days a week, my only day off is Thursday and you want me to spend 6-8 hours to service 2 trucks????

Not organized and waist people time from reception to service

This Toyota dealer is preferred due to how close it is to home, but one Thursday a differential seal cost me $26 with tax included. Monday morning I need the same exact seal and parts claimed it will now cost $40ish plus taxes?? Very disappointing. More expensive than Lexus for same seal. Thanks to Toyota Irving for still charging me the same $26

Dear Mr. Pinnock and Legacy Toyota Management, I am writing to formally document my dissatisfaction and demand an immediate resolution regarding the damage to my new vehicle, which I purchased from Legacy Toyota in mid-July. I purchased the vehicle late in the evening, when visibility was limited, and I was unable to identify the damage at the time of purchase. The following morning, I discovered the damage and immediately contacted my salesman, Ross Bradley. Mr. Bradley told me that he would speak with his sales manager, Mr. Derrell Pinnock. I subsequently provided photographs of the damage at the dealership's ... Read More

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Google - Sep 22, 2026

Dear Mr. Pinnock and Legacy Toyota Management, I am writing to formally document my dissatisfaction and demand an immediate resolution regarding the damage to my new vehicle, which I purchased from Legacy Toyota in mid-July. I purchased the vehicle late in the evening, when visibility was limited, and I was unable to identify the damage at the time of purchase. The following morning, I discovered the damage and immediately contacted my salesman, Ross Bradley. Mr. Bradley told me that he would speak with his sales manager, Mr. Derrell Pinnock. I subsequently provided photographs of the damage at the dealership's request and brought the vehicle in so that the damage could be inspected. I was then told that Legacy Toyota would take care of the damage and that I should bring the vehicle back the following week. I made arrangements to do exactly that. However, when I returned, I was told that Mr. Pinnock had no knowledge of the prior arrangement. Despite that, Mr. Pinnock did agree that Legacy Toyota would take care of the damage. I was further told that the individual responsible for performing the repair only worked on Tuesdays and that I would be contacted regarding when the repair could be completed. Nearly two months have now passed, and my brand-new vehicle remains damaged. This situation is unacceptable. I purchased a new vehicle from Legacy Toyota with the expectation that it would be delivered to me in acceptable condition. I promptly reported the damage, provided photographs, brought the vehicle in for inspection, and cooperated with the dealership's instructions. I have done everything that was asked of me. The continued delay is now entirely unreasonable. I am formally requesting that Legacy Toyota: Repair all of the damage that I reported, at no cost to me. Provide me with a specific repair date, not simply an indication that someone will contact me. Confirm in writing that the dealership will be responsible for the full cost of the repairs. Ensure that the repairs are performed properly and professionally so that the vehicle is restored to the condition it should have been in when I purchased it. Please provide me with a written response and a confirmed repair appointment within three business days of receiving this message. I have attempted to resolve this matter directly and in good faith for nearly two months. I would prefer to resolve this with Legacy Toyota directly, but I am no longer willing to accept continued delays or vague assurances that the matter will be handled. I expect Legacy Toyota to take responsibility for resolving this issue promptly and to provide me with a clear written plan for completing the repairs. Sincerely LaTasha Brooks

I’ve been a customer before management changed twice (back when Gerald worked) and customer service hasn’t been the same. Had a recall on my BRAND new car and I’ve been here since 9:30AM (it’s 3PM) now. No one comes to update me. I had to hunt down folks to ask for updates. Last time I’m here, I don’t get offered water like they used to. There’s no more “above and beyond.” I just need the bare minimum… is that too much to ask???? Bathroom is always dirty and stinky. Workers are giggling and ... Read More

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Google - Sep 19, 2026

I’ve been a customer before management changed twice (back when Gerald worked) and customer service hasn’t been the same. Had a recall on my BRAND new car and I’ve been here since 9:30AM (it’s 3PM) now. No one comes to update me. I had to hunt down folks to ask for updates. Last time I’m here, I don’t get offered water like they used to. There’s no more “above and beyond.” I just need the bare minimum… is that too much to ask???? Bathroom is always dirty and stinky. Workers are giggling and talking instead of working. I just don’t get it. I’m hungry and I wasted a day. They don’t uber you to a destination and back… only one way. Think before you come buy or lease here… AL MOTEN is the best though so he deserves 20 stars, but the new folks…. Eh… yall collectively get these two stars.

Travis(a service advisor is horrible). He is a shark-especially with women. He tried to overcharged me for a large service that I had completed 😒. He had no print out of the charges and changed pricing. I'm used to service advisors helping customers with available discounts, but he offered no assistance. It wasn't until I mentioned it that he suddenly remembered that discounts were available. PLEASE avoid him!

Never buy a used car from there. I got screwed and I’ve been a loyal customer for years. NEVER again

Extremely disappointing and frustrating experience. I strongly recommend being very careful before purchasing anything from this dealership. From the first day, I was 100% sure that I did not want the additional maintenance/service plan and GAP insurance. However, during the financing process, I felt heavily pressured and convinced to purchase these products. The other person with me was eventually somewhat convinced, but I personally did not want them. The very next day, I returned to the dealership and asked finance representative Hung Lee to cancel the products. He told me he was busy and that we had time to cancel ... Read More

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Google - Sep 7, 2026

Extremely disappointing and frustrating experience. I strongly recommend being very careful before purchasing anything from this dealership. From the first day, I was 100% sure that I did not want the additional maintenance/service plan and GAP insurance. However, during the financing process, I felt heavily pressured and convinced to purchase these products. The other person with me was eventually somewhat convinced, but I personally did not want them. The very next day, I returned to the dealership and asked finance representative Hung Lee to cancel the products. He told me he was busy and that we had time to cancel them later. I trusted that information, but when I called back, the problems started. I repeatedly called the dealership, sometimes 10–15 times in one day, trying to reach the correct person or department, but I was constantly given the runaround and not properly transferred. I also repeatedly asked to speak with Sales Manager Derrel and was told he was busy and would call me back. He never returned my calls. What is most disappointing is that getting help became extremely difficult immediately after the sale. I made every effort to resolve this matter directly and politely, but I felt ignored and received very little cooperation. This review reflects my personal experience. Please carefully review every document and optional product before signing, and make sure you understand exactly what you are being charged for and how cancellations work. My experience with this dealership’s communication, customer service, and handling of my cancellation request was extremely disappointing.

Disappointed with

Service was very quick and thorough. Everything was explained to me in a clear concise manner.

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The salesman here are not honest. Worst buying experience of my life. Avoid if possible.

Never again Toyota. Worse car buying experience that I have ever had. Avoid like the plague. They are the epitome of the backhanded car salesman. Lied about what was in stock, made me make a down-payment to "hold" it. Then Lied about when it would be available, lied and told me that it was gonna be here today, then told me it was on the boat...Mind you, they make these things in Mississippi..and they don't ship them by boat. Gave me the bait and switch. Then they lied about my pre-approval not being valid so ... Read More

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Google - Aug 11, 2026

Never again Toyota. Worse car buying experience that I have ever had. Avoid like the plague. They are the epitome of the backhanded car salesman. Lied about what was in stock, made me make a down-payment to "hold" it. Then Lied about when it would be available, lied and told me that it was gonna be here today, then told me it was on the boat...Mind you, they make these things in Mississippi..and they don't ship them by boat. Gave me the bait and switch. Then they lied about my pre-approval not being valid so they could shop my rate out. Absolutely disgusting people. Zero stars. Sincerely, John Lewis

Service Center is HORRIBLE!!!!!!!!!!!!!!!!!!! Absolutely HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!! I was not happy with the service at all today. Felt cheated and taken advantage of in my situation. Avoid this service center if you can.

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The general sales manager returned my deposit I made on a truck, 5,000 mind you, and sold it. The notes said ‘ customer requested refund’ which I never did. Very bad business.

Efficient courteous and completed the necessary work!It was easy to set up an appointment on line.

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I drove three separate times here and they never honored the deals they presented. Avoid this place at all costs

We put a deposit down on a vehicle to be purchased for our business, and they sold the vehicle to someone else less than 24 hours after we paid the deposit as requested. Would not recommend due to lack of integrity. Following up on your response below: We never in fact even received the corrected paperwork from you all to come pick up the vehicle. We rearranged employee work days to accommodate the travel and pick up the vehicle the morning after the deposit, yet never received the paperwork despite 10+ calls/texts from us trying to push the process. Knowing about ... Read More

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Google - Jul 16, 2026

We put a deposit down on a vehicle to be purchased for our business, and they sold the vehicle to someone else less than 24 hours after we paid the deposit as requested. Would not recommend due to lack of integrity. Following up on your response below: We never in fact even received the corrected paperwork from you all to come pick up the vehicle. We rearranged employee work days to accommodate the travel and pick up the vehicle the morning after the deposit, yet never received the paperwork despite 10+ calls/texts from us trying to push the process. Knowing about the paperwork failure, then, your employee offered to deliver the vehicle to us the following day, which we agreed to and greatly appreciated. Then the next morning we were told you all sold the vehicle instead of delivering it to us. Poor customer service all the way around.

I rarely leave negative reviews, but this experience deserves one. After several conversations, we finally came to an agreement on the price of a new vehicle. I placed a deposit, left work early, and drove to the dealership to complete the purchase. I had not seen the vehicle in person yet and was trusting the dealership’s representation of it. To make matters worse, the salesperson I had been working with, Antonio, didn’t even show up for our scheduled appointment. I was handed off to another salesperson who was very friendly and professional, but she had no idea the ... Read More

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Google - Jul 16, 2026

I rarely leave negative reviews, but this experience deserves one. After several conversations, we finally came to an agreement on the price of a new vehicle. I placed a deposit, left work early, and drove to the dealership to complete the purchase. I had not seen the vehicle in person yet and was trusting the dealership’s representation of it. To make matters worse, the salesperson I had been working with, Antonio, didn’t even show up for our scheduled appointment. I was handed off to another salesperson who was very friendly and professional, but she had no idea the vehicle had been damaged. When I finally saw the car, I discovered it was covered in hail damage. This was never disclosed to me before I made the trip or placed my deposit. I asked the dealership to either provide a discount for the inconvenience or allow me to purchase another identical vehicle for the price we had already agreed on. Both requests were refused. Their response was simply that they would repair the hail damage because they had to anyway being a new vehicle. That completely misses the point. When you buy a brand-new car, you expect to receive a brand-new, undamaged car, not one that has already suffered damage and needs body repairs before you even take delivery. At that point, I requested my deposit back and walked away. I’m extremely disappointed with both Antonio and the dealership. I truly thought I had finally found an honest dealership to do business with, but this experience proved otherwise. A simple disclosure upfront could have saved everyone time and frustration.

I was directed here for service by my insurance agent, who informed me of the open recall on my Tacoma. I got the truck inspected within a few days, at which point, they told me they didn't have all of the parts in stock and would need to order them. Estimated 2-3 weeks. Over the next 2-3 months, I received cold calls at least twice a week from various sales associates at the dealership, informing me of the recall and attempting to set up an inspection, at which point I would tell them the full story, ask if the ... Read More

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Google - Jul 15, 2026

I was directed here for service by my insurance agent, who informed me of the open recall on my Tacoma. I got the truck inspected within a few days, at which point, they told me they didn't have all of the parts in stock and would need to order them. Estimated 2-3 weeks. Over the next 2-3 months, I received cold calls at least twice a week from various sales associates at the dealership, informing me of the recall and attempting to set up an inspection, at which point I would tell them the full story, ask if the parts were in, and request that they not call me again about the recall until my parts arrived. Each time, the associate assured me they would call when the parts arrived and update the status of my recall in the system to avoid cold calls, but days later, I would always receive another call from an associate trying to start from square one. Eventually, an associate (who was cold-calling me, once again unaware of the situation) told me the parts were in, and made me service appointment. Fast-forward a few days; I bring the truck in, and the associate who received me gave me a puzzled look, and asked how I could possibly have a service appointment, as my parts had not yet arrived. I told him the full story, again, and he told me there was no way for him to look up the work order/parts in the system, and that the service department would have to bring my truck into the shop again before they could pull up the work order and check on the status of the parts. He did so, and wouldn't you know it - the parts were there and likely had been for weeks. I received no explanation or apology for the way all of this was handled, so I can only assume this has resulted from a combination of poor internal communication, training, and standards at Legacy Toyota of Dallas. All-in-all, however, it was a valuable experience. It was a recall, so I didn't pay a dime, and now I'll never have to make the mistake of actually paying them for something.

Buyer be Aware! Legacy Toyota of Dallas sold my wife a 2017 RAV4 with 145,000 miles for ~$20,000 — with a dented fuel tank, a failing fuel pump, and suspension noise they never disclosed. It died the next day and again a week later; both times it had to be towed. When we asked to return it, they offered $9,000 — less than half — two weeks after selling it to us. Finance staff casually called it a "lemon" to our faces. They charged us for a fuel-tank replacement (we have the receipt), but a second dealership later confirmed the tank was never actually replaced. ... Read More

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Google - Jun 24, 2026

Buyer be Aware! Legacy Toyota of Dallas sold my wife a 2017 RAV4 with 145,000 miles for ~$20,000 — with a dented fuel tank, a failing fuel pump, and suspension noise they never disclosed. It died the next day and again a week later; both times it had to be towed. When we asked to return it, they offered $9,000 — less than half — two weeks after selling it to us. Finance staff casually called it a "lemon" to our faces. They charged us for a fuel-tank replacement (we have the receipt), but a second dealership later confirmed the tank was never actually replaced. Get an independent inspection before you sign anything here!

Buyer be aware! Sold my wife a 2017 RAV4 with 145,000 miles for ~$20,000 (plus a $5,000 down payment and a $3,000 warranty) — with a dented fuel tank, a failing fuel pump, and suspension noise they never disclosed. It died the next day and again a week later; both times it had to be towed. When we asked to return it, they offered $9,000 — less than half — two weeks after selling it to us. Finance staff casually called it a "lemon" to our faces. They charged us for a fuel-tank replacement (we have the receipt), but a second dealership later confirmed the tank was ... Read More

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DealerRater - Jun 24, 2026

Buyer be aware! Sold my wife a 2017 RAV4 with 145,000 miles for ~$20,000 (plus a $5,000 down payment and a $3,000 warranty) — with a dented fuel tank, a failing fuel pump, and suspension noise they never disclosed. It died the next day and again a week later; both times it had to be towed. When we asked to return it, they offered $9,000 — less than half — two weeks after selling it to us. Finance staff casually called it a "lemon" to our faces. They charged us for a fuel-tank replacement (we have the receipt), but a second dealership later confirmed the tank was never actually replaced. Get an independent inspection before you sign anything here.

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Oil change, multi-point vehicle inspection, air conditioner check and right passenger side window malfunctioning.

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I recently visited Legacy Toyota of Dallas after driving 62 miles one way to see a specific vehicle. When I arrived, the salesperson informed me that the car had already been sold that morning. This was extremely frustrating, especially considering the distance I traveled. He then mentioned that there might be a similar vehicle available in a different color and went to check. When he returned, he could only provide limited information about the vehicle and seemed unfamiliar with its features and details. As a customer trying to make an informed purchase decision, I expected the salesperson to have a better ... Read More

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Google - Jun 9, 2026

I recently visited Legacy Toyota of Dallas after driving 62 miles one way to see a specific vehicle. When I arrived, the salesperson informed me that the car had already been sold that morning. This was extremely frustrating, especially considering the distance I traveled. He then mentioned that there might be a similar vehicle available in a different color and went to check. When he returned, he could only provide limited information about the vehicle and seemed unfamiliar with its features and details. As a customer trying to make an informed purchase decision, I expected the salesperson to have a better understanding of the inventory. After spending the time and effort to make the trip, I left disappointed and returned home without accomplishing what I had planned. Although the salesperson followed up a few days later, he still did not appear genuinely interested in helping or providing the information I had requested. Overall, the experience felt disorganized and unprofessional. Better communication about vehicle availability and more knowledgeable sales staff would have made a significant difference.

My experience was fantastic! Travis and the team really went above and beyond with my vehicle service! I will definitely be requesting Travis when I go back.

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Beware teaser prices

I write this with the hope that this dealership might take it to heart if they really cared. This was a few weeks ago on a Monday and maybe that's why it stuck in my head for so long before I had to come to the conclusion that they need know why I share this. I had come here hoping to buy my next vehicle because the lease on my previous vehicle was going to end in a few weeks. A Toyota Camry had probably been one of the best vehicles I ever owned and I was filled with ... Read More

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Google - May 25, 2026

I write this with the hope that this dealership might take it to heart if they really cared. This was a few weeks ago on a Monday and maybe that's why it stuck in my head for so long before I had to come to the conclusion that they need know why I share this. I had come here hoping to buy my next vehicle because the lease on my previous vehicle was going to end in a few weeks. A Toyota Camry had probably been one of the best vehicles I ever owned and I was filled with relief after paying off one I had owned previously, but then I ended up trading it in (Yes that was my mistake and I have regretted it ever since) for a try at another make and model. My father decided to join me to help me with a better understanding the process of searching for a new vehicle, so naturally we wanted to check out our local Toyota because we know what it's important to support local businesses. When we walked in, we were hoping to meet someone right away who could find us what I was looking for. Now, I want to give them the benefit of the doubt, I assumed that most of the folks here were busy with customers or even online clients trying to purchase through that way. So we walked around and browsed some of the vehicles on the floor for a bit to see what some of the new features were with some of the vehicle. After 30-40 minutes of looking at vehicles in and outside of the main building, there was not so much as a peep or 'Do you need help with anything?'. My dad made it a point to just leave. His advice was "if a business isn't interested in why you are there or ready to sell you something, then it clearly isn't worth your business".

I recently purchased a 2022 Toyota Tacoma from Legacy Toyota Dallas, and I am extremely disappointed with both the vehicle and the dealership's lack of honesty. The truck was sold to me as being in excellent condition with no major issues. However, after taking it home and inspecting it more closely, I discovered significant undisclosed damage in multiple areas. The most obvious problem is the terrible paint job — the paint is already peeling and bubbling exactly where the previous damage occurred. It's clear this was a poorly repaired vehicle that was rushed through to look presentable on the lot. ... Read More

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Google - May 23, 2026

I recently purchased a 2022 Toyota Tacoma from Legacy Toyota Dallas, and I am extremely disappointed with both the vehicle and the dealership's lack of honesty. The truck was sold to me as being in excellent condition with no major issues. However, after taking it home and inspecting it more closely, I discovered significant undisclosed damage in multiple areas. The most obvious problem is the terrible paint job — the paint is already peeling and bubbling exactly where the previous damage occurred. It's clear this was a poorly repaired vehicle that was rushed through to look presentable on the lot. I expected better from a Toyota dealership, especially one selling a relatively new Tacoma. The concealment of this damage feels deceptive, and the subpar repair work is already failing. This has left me with a truck that looks bad and will likely require expensive bodywork soon. I reached out to the dealership about this, but their response has been underwhelming. I would strongly advise anyone considering buying from Legacy Toyota Dallas to get a thorough independent inspection before purchasing. Do not trust their word on vehicle condition. Very unhappy customer. Will not be returning and will be exploring my options regarding this purchase.

As a truck driver I finally make it home to travel to purchase and come to find out dealership sold vehicle out from under me when I put a $500.00 deposit to hold it. 1 star is definitely deserving.

Jermaine was wonderful to deal with. I never felt pressured-he simply listened to what I wanted/needed

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Who charges for recalls? It’s a RECALL, meaning the manufacturer made an error.

No proper communication I have been patient and have followed up multiple times regarding cancellation refunds for my GAP, Service Contract, and Maintenance Plan which was wrongly added on first place and i requested for cancellation on Jan 9 the financier had not done the cancellation I again requested for cancellation on march 18th It has now been over 7 weeks, and my lender still confirms no refund or principal adjustment has been received. I have visited the dealership several times in person, sent multiple follow-ups, and contacted GS Administrators directly, who confirmed the cancellations were completed. Unfortunately, I am continuing to ... Read More

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Google - May 9, 2026

No proper communication I have been patient and have followed up multiple times regarding cancellation refunds for my GAP, Service Contract, and Maintenance Plan which was wrongly added on first place and i requested for cancellation on Jan 9 the financier had not done the cancellation I again requested for cancellation on march 18th It has now been over 7 weeks, and my lender still confirms no refund or principal adjustment has been received. I have visited the dealership several times in person, sent multiple follow-ups, and contacted GS Administrators directly, who confirmed the cancellations were completed. Unfortunately, I am continuing to pay unnecessary interest on a higher loan balance while waiting for this issue to be resolved. I hope dealership management can step in and help resolve this matter promptly.

I appreciate the dealer accepted that I brought my own oil, filter and drain plug gasket. But to suggestively sell that a cabin air filter was recommended for a car with just under 5000 miles is beyond rediculous.

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If you’re looking for a car dealership experience that leaves a lasting impression—one that’s maybe a bit too memorable—then the Toyota Legacy in Dallas, TX, is the place for you! Picture this: you walk in, and the air greets you with a unique bouquet that can only be described as “cat pee meets teenage angst.” It’s a scent that whispers, “Welcome to the jungle. Where the cats rule and the teenage hormones are in full swing.” The moment you step inside, you can almost hear the faint echoes of laughter mixed with confusion from previous ... Read More

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Google - Apr 23, 2026

If you’re looking for a car dealership experience that leaves a lasting impression—one that’s maybe a bit too memorable—then the Toyota Legacy in Dallas, TX, is the place for you! Picture this: you walk in, and the air greets you with a unique bouquet that can only be described as “cat pee meets teenage angst.” It’s a scent that whispers, “Welcome to the jungle. Where the cats rule and the teenage hormones are in full swing.” The moment you step inside, you can almost hear the faint echoes of laughter mixed with confusion from previous customers trying to decipher if they accidentally walked into a pet store or a dealership. It’s as if someone decided to take the essence of a litter box and blend it with the aroma of a long-lost gym sock. Truly a sensory experience you won’t forget. Now, let’s talk about the cars. You might expect a shiny new Toyota, but instead, it feels like you’re adopting a vehicle that’s been raised in a cat sanctuary. The salespeople, while friendly, might as well be wearing cat ears, considering the ambiance. “This one has low mileage and a hint of feline flair!” they might say, while you try to figure out if you should be negotiating a price or adopting a furry friend. In conclusion, if you’re in the market for a new car and a quirky olfactory adventure, head over to Toyota Legacy in Dallas. Just be prepared for a few laughs, some bizarre scents, and the overwhelming urge to check your shoes for any unexpected surprises. Who knew car shopping could be so… aromatic?

Travis was Excellent!!! He and his team did a Great job!!!! Both courteous and professional. I look forward to doing business with you again one day!!!

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Absolutely terrible experience. I purchased a vehicle (last VIN: 058033) and paid cash, expecting a smooth and professional process. Unfortunately, everything changed the moment they received the money. After the payment, the service completely collapsed. The sales manager, Dean Smith, failed to disclose a critical detail: the vehicle title would take more than two weeks to arrive, even though they knew the car was being purchased out of state (Florida) and paid in full. When I raised the issue, I was told this wasn’t mentioned because “I didn’t ask.” That is unacceptable — this is basic information that should be ... Read More

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Google - Apr 21, 2026

Absolutely terrible experience. I purchased a vehicle (last VIN: 058033) and paid cash, expecting a smooth and professional process. Unfortunately, everything changed the moment they received the money. After the payment, the service completely collapsed. The sales manager, Dean Smith, failed to disclose a critical detail: the vehicle title would take more than two weeks to arrive, even though they knew the car was being purchased out of state (Florida) and paid in full. When I raised the issue, I was told this wasn’t mentioned because “I didn’t ask.” That is unacceptable — this is basic information that should be clearly communicated upfront. This experience shows a complete lack of professionalism and respect for the customer. It feels like once they got paid, they simply stopped caring. I have already contacted Toyota customer support and will be filing a formal complaint. I would strongly recommend thinking twice before doing business with this dealership

I bought my truck from you guys at a high-end loan which you guys persuaded my husband to get because you guys were gonna refinance it within three months you promise. what you guys rejected never happened and lied and loved us with a high payment.. fast forward to this day this truck the transmission went out … so don’t believe none of these people in the finance department they lied. They don’t keep up with their word I would not recommend no one in this place.. I recommend everyone go to town east ford the best

I initially purchased a vehicle from this dealership when it operated as South Toyota in 2024. Unfortunately, that experience was not positive. Despite that, I chose to give the dealership another opportunity last year when I decided to change my vehicle, even with the transition to a new brand. Regrettably, the second experience was also far from satisfactory. I was given a timeline for receiving my vehicle, but it took several weeks longer than promised. Additionally, I was asked to provide $1,000 so the dealership could secure the vehicle, since it was not in their inventory. I was explicitly assured in writing ... Read More

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Google - Mar 29, 2026

I initially purchased a vehicle from this dealership when it operated as South Toyota in 2024. Unfortunately, that experience was not positive. Despite that, I chose to give the dealership another opportunity last year when I decided to change my vehicle, even with the transition to a new brand. Regrettably, the second experience was also far from satisfactory. I was given a timeline for receiving my vehicle, but it took several weeks longer than promised. Additionally, I was asked to provide $1,000 so the dealership could secure the vehicle, since it was not in their inventory. I was explicitly assured in writing that this amount would be fully refunded once I received my car. However, when the vehicle finally arrived—without the tinted windows that had been promised—I had to repeatedly follow up just to recover my money. In the end, I was only refunded $500, which is not what was agreed upon. I attempted to contact management regarding this issue but received no response, which gave me the impression that my concerns and business were not valued. The only communication I received was from Laura, a sales representative who was helpful and responsive; however, she was unable to resolve the issue or ensure that I received the full refund owed to me. Based on these experiences, I cannot recommend this dealership. If you want, I can make it a bit more assertive (stronger tone) or softer (more diplomatic), depending on where you plan to post it.